Posted in Personal, Self Pub, Writing

Dear Amazon,

A fellow author friend posted the other day that due to a one customer “complaint” (didn’t like the white space nor the chapter breaks) and now she has to reformat the entire book. That has been on your site without any other issue for three years. Three years. 

I get it. I worked in customer service and I know the customer is always right. I know we have to do what we need to keep our customers happy. Authors totally get this, we are in the same business. However, were does the line get drawn? When do you protect the author?

One complaint/opposing suggestion and you’re making the author change their creative layout. What if it was done on purpose for the flow of the story? What happens if someone complains about the new format and wants the old one back? Are you going to make her change it again? 

Again, where does it end? Amazon, where do you draw the line for the authors and allow for artistic expression? It’s time to be on the authors side.

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Author:

Lisa Arrington is a mother to two wonderful who has always had a passion for writing. Lisa attended a local technical college and received an associate degree in Computer Networking which she put right to use. Lisa currently lives in Southern Arizona with her two sons and when not writing she can be found curled up on her favorite chair with Kindle in hand, reviewing books for her blog, chauffeuring the boys around town for basketball games or playing Candy Crush Soda on her phone. She loves the color blue, can't get enough cherry cheesecake ice cream or Junior Mints and will forever be in a power-struggle over the big screen TV with her youngest child.

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