A fellow author friend posted the other day that due to a one customer “complaint” (didn’t like the white space nor the chapter breaks) and now she has to reformat the entire book. That has been on your site without any other issue for three years. Three years.
I get it. I worked in customer service and I know the customer is always right. I know we have to do what we need to keep our customers happy. Authors totally get this, we are in the same business. However, were does the line get drawn? When do you protect the author?
One complaint/opposing suggestion and you’re making the author change their creative layout. What if it was done on purpose for the flow of the story? What happens if someone complains about the new format and wants the old one back? Are you going to make her change it again?
Again, where does it end? Amazon, where do you draw the line for the authors and allow for artistic expression? It’s time to be on the authors side.